► Orders are generally shipped within 2-5 business days.
► All shipments include a tracking # and will be given to you upon shipment. To track your shipped order, visit the order history section within your customer account. You should have also received an email with this information when your order was shipped.
► If you suspect your package is lost please allow an additional 7 days beyond the estimated delivery date in case your package was delayed before contacting me. If your package has been lost in the mail I will work to find a solution which includes the possibility of replacing the order.
► If your shipment arrives damaged please contact me with a photo of the damage. Your purchase includes insurance, so photos are needed in order to assess the damage and file a claim. I will replace any damaged items and cover the shipping costs.
► If for any reason you are not satisfied with your order please contact me right away and together we will work on a resolution which may include replacement or refund.
► Returns and exchanges are accepted within 30 days for products that are unused and in the same condition that you received them. Once products are returned they will be inspected and if received in acceptable condition a refund will be applied.
►You can contact me at firstname.lastname@example.org or call/text 609-831-3113. You can also fill out the Contact form here.
► This shop is not responsible for any customs/duty charges.
► Tracking #s frequently don't work outside of the United States so once it leaves the country I am no longer able to track it. If your package has not arrived within 6 weeks I will send a replacement but you will be responsible for paying the additional shipping fees.
► All international sales are final. No returns or exchanges are accepted.
► Shipping is automatically calculated at checkout for international orders and is based on the weight of the order. Feel free to contact me to verify shipping charges are being quoted correctly.
► All candles come gift wrapped and are ready for gift-giving. Gift packaging includes tissue paper and gift box sealed with a sticker that includes the scent name and a brief scent description.
► Packing slips are included with all orders, but no worries if this is a gift, they do not include prices.
Learn more about the materials used in Old Soul Artisan candles as well as candle care tips to extend the life of your new candle here.
Old Soul Artisan donates $1 from each product sold to wolf conservation. Learn more here.
Rewards program?! Tell me more! Get the details here.
If you would like to carry Old Soul Artisan in your store please visit the wholesale section of the website here.